Omnichannel Platform

Never miss a chance to connect with your customers. Our 24/7 omnichannel platform, integrated with your booking system, ensures prompt attention to leads and boost sales performance.

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Features

Engage, automate, support and report

Messaging Tools

  • Canned responses  
  • Rich messages 
  • File sharing 
  • Chat archives 
  • Automatic messages
  • Notifications 
  • Bot to human transfer 
  • Chat Surveys

Engagement

  • Targeted messaging 
  • Proactive messaging
  • Custom engagements
  • Routing rules 
  • Conversation assignment
  • Chat history
  • Chat transcripts

Omnichannel

  • Webchat
  • WhatsApp
  • Facebook
  • Instagram
  • Google Business
  • Cloud Phone
  • Email

Visual Dashboards

 

  • Sales and quote data
  • Chat reports 
  • Data export
  • Bot & Agent reports
  • Campaign reports
  • Customised filters 
  • Manager Dashboard

Security

  • Encryption 
  • Credit card masking
  • Data storage 
  • Secure access
  • Compliance
  • Single sign-on (optional)

Easy Integrations

  • Marketing CRM
  • Booking engines
  • Review management software
  • Communication channels
  • Upselling tools
  • Guest experience software

Team Management

  • Group Management
  • Supervisor Overview 
  • Customisable roles and access
  • Messaging capacity
  • Campaign Schedule

Solutions

Customer Support

Help your agents to help you. Turn customer support into an experience your customers will remember. If one of your agents is engaged, simply route the chat to another agent for a faster solution. Handle multiple conversations at once using message templates to reply efficiently.

Be there 24/7 with automated chatbots, so you don’t keep your customers waiting. If you need to monitor KPIs, develop customised dashboards and reports to streamline performance and customer satisfaction.

 

Sales & Marketing

Your customers want to be seen and heard instantly. Enable them to ask the right questions based on their intents, page visits and website behaviour. When we develop your chat widgets and bots, we maintain the look and feel of your brand throughout. When you’re out of hours, gather leads using bots that ask qualifying questions and bring in the right customers.

Identify potential browsing customers by analysing website data and page views: craft personalised messages and product cards to further their interest. Give customers the flexibility to do it all right from the chat; schedule a demo, pay for a product, or order food.

Be there 24/7 with automated chatbots so you don’t keep your customers waiting. If you need to monitor KPIs, develop customised dashboards and reports to streamline performance and customer satisfaction.

Channels

Be where your customers are. With Stobee integrations, no digital communication channel is off-limits. Choose from an array of applications to connect with your customers in real-time.

Integrations

Stay connected with your customers through our chatbot and app integrations. Develop a streamlined sales and marketing system by linking chatbots to your CRM. Take care of their queries or orders, and accept payments in a few clicks.

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Streamline your customer support, sales and marketing through conversational AI and chatbots.

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